Because we are such an “informed” society, we can mistakenly think we already know what another person thinks. Tim Muehlhoff and Rick Langer show us effective ways to really listen and hear what others are saying.

Guiding someone having trouble seeing eye to eye with family? Expressing deep convictions can be challenging in many families, but Tim Muehlhoff and Rick Langer share a simple method to do so with empathy.